ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail. This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Ship your entire order to your home absolutely free (only applies to orders above $99.99) through us! Your shipping details and tracking information are e-mailed to you immediately after shipping, if in stock!

Shipping processing time will vary based on each brand due to the differential properties of the brands preferred freight carriers.

When Will My Order Arrive?
Once shipped, items usually arrive within 7 to 14 business days. Mostly all of our orders are shipped via one of our third-party freight carriers (18-wheeler). If your order has an item that is shipped on a freight carrier, you will be contacted to schedule a curbside delivery time.

Upon arrival of your tub or shower, please inspect the exterior and interior for damages. You must open and inspect the parts for any type of damage and report it to the driver before it is signed for. If the package is damaged, contact us immediately for more information at support@jaywide.com

If the unit is signed for without inspection or notation, you are accepting the delivery of the package in good condition. We cannot process an insurance claim with the freight company if the unit is signed for (which means you received it in good condition). In the event the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of the replacement unit or parts that are damaged.

Inspect the package immediately even if you will not be installing the unit. The shipping company requires the customer to report any damages within the first 48 hours after delivery. Your shipment will be delivered by a freight carrier using a single driver. Please make sure someone is available to help the delivery person unload the items.

The freight company will only deliver goods to a ground floor location and are not responsible for moving your items upstairs. Ensure that someone can assist the driver with moving heavy/bulky goods at the delivery location. If redelivery needs to be arranged because no one was at the delivery location an extra charge may be applied.

Please allow us 24-72 hours to confirm & process your order before being sent out for shipment.

Any further questions about your shipping details & or any additional information needed can be inquired about through our support team at support@jaywide.com or by phone at 1(800)-361-6475.

If an order is placed on a product that is listed as back-ordered (or is advised), our protocol is to charge the customer's credit card or Paypal account. In order to have more control over this unfortunate fulfillment delay, we must process your payment when your order is placed to prevent:

1. Undesired delays in receipt of your product by you until proper information can be provided by you to us because of unintentional change of payment information.
2. Intentional attempts at fraudulent receipt of products by way of purposely providing false payment information.
3. Collecting and handling of your sensitive financial information through a delayed date of order fulfillment and shipment. Our strict internal controls are in place to limit impressions or realities of fraud, and we make every effort to not, at any point, be in possession of your sensitive financial information.   

Therefore we do this to avoid costly and frustrating postponements, cancellations, rerouting, and in some cases unfortunate fraudulent receipt of shipments. This usually happens due to intentional or unintentionally submitted false payment information. Therefore, this back-order protocol has been put in place to limit unnecessary and excessive costs of doing business, which allows us to keep our prices lower for you, our customer. Thank you for your patience and understanding with any back-order you may place with us.

While Waiting...

If you placed a back-order and you did not intend to do so, you may do the following:

1. Review other comparable products on our site for purchase in place of your current order. If you would like to modify your order, please place a new order and contact us immediately after so we can refund your original order.
2. If your your order has not already shipped, we can cancel and refund your order in full after a brief period of confirming the order cancellation with the manufacturer. You can e-mail us at sales@jaywide.com with your cancellation request. You may also request inventory availability so a new order can be placed when the item becomes available.

• Please wait a minimum of four (4) business days for your credit card company to post the credit. 

Please note, that unless we are advised by you in a written email reply indicating either of the above two options prior to shipment, we will assume that you want to keep your present order in place until the product is available to ship (requiring no post-order response from you). We will continue to diligently work on your behalf with the manufacturer to fulfill your order as soon as possible and advise on freight and tracking information when it is made available to us.

Lastly, all ETA's are subject to change. JwGrills does not and cannot control any timeline regarding orders due to us solely being an Authorized Dealer of each of the brands we sell, not the brand/manufacturer of the products ourselves.