Shipping & Delivery

ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail. This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Ship your entire order to your home absolutely free (only applies to orders above $99.99) through us! Your shipping details and tracking information are e-mailed to you immediately after shipping, if in stock!

Shipping processing time will vary based on each brand due to the differential properties of the brands preferred freight carriers.

When Will My Order Arrive?
Once shipped, items usually arrive within 7 to 14 business days. Mostly all of our orders are shipped via one of our third-party freight carriers (18-wheeler). If your order has an item that is shipped on a freight carrier, you will be contacted to schedule a curbside delivery time.

Please allow us 24-72 hours to confirm & process your order before being sent out for shipment.

Any further questions about your shipping details & or any additional information needed can be inquired about through our support team at support@jwgrills.com or by phone at 1(800)-361-6475.

Inspection

Upon arrival of your tub or shower, please inspect the exterior and interior for damages. You must open and inspect the parts for any type of damage and report it to the driver before it is signed for. If the package is damaged, contact us immediately for more information at support@jwgrills.com

If the unit is signed for without inspection or notation, you are accepting the delivery of the package in good condition. We cannot process an insurance claim with the freight company if the unit is signed for (which means you received it in good condition). In the event the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of the replacement unit or parts that are damaged.

Inspect the package immediately even if you will not be installing the unit. The shipping company requires the customer to report any damages within the first 48 hours after delivery. Your shipment will be delivered by a freight carrier using a single driver. Please make sure someone is available to help the delivery person unload the items.