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Pre-Delivery Guidelines & Delivery Inspection Info

More often then not, shipments/packages make it to your location without a problem. However, if they do, we ask that you thoroughly inspect your packages following a few guidelines. Note that any type of damage will require photos submitted to support@jaywide.com within 48 hours of receipt to process your return/exchange.

Pre-Delivery: If you are not there to sign-for or inspect the delivery, and authorize the freight company to leave the order without a signature (by leaving a note, etc.), JwGrills cannot be held liable for any damages or missing pieces.

Upon Delivery: When it arrives, ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you are supposed to have received. Note any missing pieces on the delivery receipt before you sign. Example: “Only Received 3 of 4 pieces.” Call us at 1(800)-361-6475 immediately to let us know you are missing pallets/pieces. We will coordinate with the carrier to locate the missing items or replace them.

Immediately inspect for any visible damages like crumpled box corners, holes/punctures, or broken pallets (which are typical signs of internal damage). If there is any visible damage REFUSE DELIVERY OF THE ENTIRE ORDER. Do not keep a partial order if any single item is damaged. Note any damages to the packaging or contents on the delivery receipt by specifically writing the word “Damaged”.

If there is no visible external damage, please sign-for and accept your freight. Signing your delivery receipt without noting any damages legally states that you have received your items in good condition. Note that drivers will not wait for you to inspect for concealed damage.

Upon accepting your order, open and inspect your package for CONCEALED DAMAGE. You have 48 hours to email us damage photos atsupport@jaywide.com. You may call us at 1(800)-361-6475 to report any concealed damage, only after we have received the corresponding photos. Please have your order number ready. Thank you.

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